With the TeamViewer integration you can easily create a remote support session directly from your ticket in Zendesk to Windows, Mac, Linux, Chrome and mobile devices. You can start a secure session with a simple click! With the TeamViewer integration for Zendesk, customers do not need to install anything. By integrating TeamViewer with Zendesk Support and/or Zendesk Chat, you’ll be able to manage all of your support tickets in one place and provide more responsive service. Zendesk offers a powerful customer service and engagement platform that scales to meet the needs of any business. The TeamViewer Remote Support Integration with Zendesk is live! This partnership enables IT departments and support desks to optimize communication with internal or external users in order to improve efficiency and increase customer satisfaction. ( Leave a comment ) TeamViewer & ZenDesk- Integration Support Success!.Users can then accept the remote assistance request. A notification also appears when the app opens. When you start a remote session, users see a notification flag on the Company Portal app icon on their device. When finished, close the TeamViewer window. For full details of what you can do, see the TeamViewer community page (opens TeamViewer's web site). In TeamViewer, you can complete a range of actions on the device, including taking control of the device. After Intune connects to the TeamViewer service, you'll see some information about the device.From the list, select the device that you want to remotely administer > New Remote Assistance Session.In the the Microsoft Endpoint Manager admin center.Enter your TeamViewer license credentials, and then Sign In.Īfter the connector is configured, you're ready to remotely administer a device. A web page opens to the TeamViewer site.Select Log in to TeamViewer to authorize.

Select Connect, and accept the license agreement.Select Tenant administration > Connectors and tokens > TeamViewer Connector.Sign in to the Microsoft Endpoint Manager admin center.To provide remote assistance to devices, configure the Intune TeamViewer connector using the following steps: TeamViewer is not supported on GCC High environments.

Teamviewer support console